Since we launched our Friends with Benefits subscription service, we’ve thankfully had few glitches. Occasionally, however, a subscriber writes to say that they get the KnockKnock curtain telling them they’ve used up their five free reads for the month and can’t access more unless they subscribe. But they ARE subscribed. What to do?

The simple fix: Sign in to your account again. Click “sign in” at the bottom of the curtain OR in the right sidebar. You’ll receive a Tinypass window confirming you’ve signed in and asking you to click the link to return to the article you were reading.

If you have signed in and Tinypass doesn’t seem to recognize your username and password, refresh the sign-in browser page several times. That clears the old information and lets Tinypass recognize the new subscription.